Using the support agent installed on your Microsoft Windows computer.
If you are a client who is currently covered by a support contract you will have an installed support agent on your computer. Please follow the instructions below shown from a Windows 10 PC to submit the support ticket.
Click on Support Agent Icon In Your System Tray
Choose “Take screenshot and request support”
Complete Your Support Request Form
Using the support agent installed on your Apple Macintosh computer.
If you are a client who is currently covered by a support contract you will have an installed support agent on your computer. Please follow the instructions below to submit the support ticket.
Click on Support Agent Icon
Choose “Take screenshot and request support”
Complete Your Support Request Form
Submit a support ticket via our web form below.
Calling into our help desk for support.
If you are unable to use the other methods listed to create a support ticket you can always call into our help desk for support. Please be sure to have all information about the issue ready when calling in to make your support call as efficient as possible.
Thanks in advance!
– The ERS Help Desk Team
Help Desk Phone Number: 609-788-4138
